Please read carefully and keep a copy for future reference.
Company – Refers to BLC Property Services and associated companies. Associated companies include:
Central Heating Flush
Flush Heating systems
Contract – Means the contract for the provision of services.
Services – Means the work which we have agreed to perform for you and detailed where applicable in our quotation.
You – Means the person who made the order for the services.
Application of conditions
1.1 – These conditions apply to any order placed by you with a company, sub-contract or other person acting as our agent with the company.
1.2 – The contract between you and us is formed once the company has accepted the order placed by you. These conditions are incorporated into and shall govern the contract excluding all other terms and conditions.
2.1 The price for the services or power flush as detailed in our written or verbal quotation is based on the provision of the services during normal working hours which are 8.00am to 7.00pm Monday to Friday. If you want us to work outside normal working hours it may be necessary for us to make additional charges which we will be agreed.
2.2 There will be additional charges for variations or additions to the services which you ask for or which we find to be necessary whilst we are doing the work and which could have not been identified in the original quoting. In this case we will explain the reasons for the extra work so you can know in advance.
2.3 You shall pay the full price of the power flush, any other service agreed to and any additional charges in the completion of the services unless agreed otherwise or a payment error occurs.
2.4 All prices quoted and listed on our website are exclusive of VAT at the current rate unless it is stated that it is inclusive of VAT.
2.5 Unless we state otherwise in writing, the price paid is based on a full 8 hours on site. Any additional hours will be charged at a rate of £40 plus VAT per hour.
2.6 If we are unable to complete the power flush on the day due to the high level of sludge, we will need to rebook an additional day or half day to complete the work. You will be charged an additional discounted rate.
Supply of services
3.1 The Company will try to perform the power flush or any other Service within the time estimated but this is an estimate only and not a guarantee. The Company cannot be held responsible for delays due to weather or other circumstances beyond our control and will agree an alternative date with you.
3.2 The company will need to access to your premises at all times to perform the power flush and some services. You must ensure the working area is clear and free from all obstacles and hazards. The company shall not be liable for any delay in performing the service where this is due to your failure to comply with this cause.
3.3 If you are a tenant, you need your landlord’s permission for the power flush to be carried out. The company will assume you have permission and the company cannot be responsible for any damage from failure to obtain permission.
3.4 It is your responsibility to ensure before the company starts the services that there is adequate water, gas and electricity supply to your home and drainage.
4.1 We will perform the services and power flush with all reasonable care and skill, but you accept that the services (including removing or dismantling existing fixtures and fittings) may cause minor damage which could require some redecorating. This is your responsibility.
4.2 The Company will not be responsible for any leaks in the central heating system following the services or power flush, unless this is due to our direct negligence. Should leaks occur you may need to take up carpets and floor coverings (including tongue and groove, parquet, hard wood, rubber, tiled floors or other) and we will assist you with this to the best of our abilities if required. In such case, it will be your responsibility to replace the flooring when the services have been completed. You may decide to call a specialist contractor to do this work for you.
4.3 The aim of power flushing is to clean corrosion debris and limescale from heating systems as thoroughly as possible. Due to the materials system components are made from, specifically iron and steel, there will always be some corrosion debris on metal surfaces and subsequently in circulation. Similarly fresh water added to systems will contain an amount of dissolved limescale which can subsequently deposit onto systems components. Some corrosion debris may remain in the system after power flushing due to :
i) System components (heat exchangers, diverter valves, thermistors, pumps, air vents /
separators, pressure vessels, PRV’s, cold feed pipes, motorised valves, TRV’s, filling loops
etc) may not allow all corrosion debris or limescale to be removed due to their design,
position or condition.
ii) Solid blockages in pipes or stuck valves can prevent circulation and therefore cleaning of a
pipe circuit or radiator.
iii) Ongoing corrosion due to design faults such as: systems pumping over into feed and
expansion header tank, pumps drawing in air or the presence of different metals leading to
4.4 Where design faults and faulty components have been identified the Company will when able offer to rectify / replace as appropriate, and there will be an additional charge for such work. If you do not wish to pay the Company for rectifications or the Company is not able to carry them out then the Company will endeavour to clean the system as thoroughly as possible accepting the limits of the system.
4.5 All other warranties, conditions and other terms implied by statute or common law are to the fullest extent permitted by law. Your statutory rights as a consumer are not affected.
4.6 The company is only liable for foreseeable losses and shall not be liable for any indirect, consequential or pure economic loss suffered or incurred by you arising out of this contract. Nothing in these terms and conditions excludes or limits the company’s liability: for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation; or for any matter which it would be illegal for the company to exclude or attempt to exclude liability for.
5.1 The Guarantee listed covers a year’s free guarantee. A 2 year guarantee is automatic as long as an ADEY MagnaClean® filter is installed within 10 days of the powerflush and you have registered your MagnaClean Guarantee with the manufacturer online within 14 days of the installation. A 5 year guarantee on the powerflush is valid as long as you have an ADEY MagnaClean® Filter installed, you have registered your guarantee online and you obtain an annual boiler service from the company to renew validity.
5.2 The power flush services we offer aim to clean heating systems as thoroughly as possible and cannot guarantee the functioning of boilers, heating system components or that central heating pipe systems have been designed and installed correctly. Certain pipe systems make it difficult to clear out all sludge if they are stuck in bends or behind solid sludge which may remain in the system (see ‘Our Liability 4.3 for more examples). Examples of non ideal systems are: single pipe systems, gravity flow circuits; pumps positioned where subject to air locking or which draw air into the system, pipework or air traps without functioning air vents; feed tank overflows without necessary clearance above pumps, microbore pipework (especially with double entry valves). Unless the Company has indicated that it is unable to guarantee the Services, the Company shall guarantee to repeat the Services for a period of twelve months from the date of completion, should it consider an abnormal presence of corrosion debris or not linked to problems mentioned in ‘Our Liability’ Section 1.3, providing you have paid all sums due to us in full. Should the Company be requested to re-flush a system by the customer during the guarantee period, or, on the advice of third parties or otherwise, then there will be a charge of 75% of the original price to cover the basic costs, payable in advance.